About us:

  1. Mission:

Our mission is to create innovative products with the best quality and design.

We aim to constantly develop our product range, as well as the functions of the existing ones.

Customer satisfaction is our number one priority and we are always there to meet any questions and troubleshooting.

There are no unreachable delivery locations for us. We ship all over the world.

  1. Statistics:

We are new in the business, but we are already attracting a lot of interest and thousands of visits from around the world.

Month: Unique visitors: Visitors: Visits:
Jan.21 0 0 0
Feb.21 6 42 71
Mar.21 12 84 142
Apr.21 106 865 1211
May21 231 1859 2792

3. Contacts:

  • Head office and sells:
    tel.: +359 8 76 67 72 71
    e-mail: office@macman-pro.com
    e-mail: sales@macman-pro.com
  • Support:
    Viber: +359 8 76 67 72 71
    e-mail: support@macman-pro.com 
  1. Working hours:

8 am-17 am BG time Monday to Friday

Non-working days:

Orders placed during these days will be processed within the next business day.

  • January 1st – New Year Eve.
  • March 3rd – Day of the Liberation of Bulgaria from Ottoman slavery.
  • May 2nd, 2021 – Easter – the Christian religion celebrates the Resurrection of Christ.
  • May 1st – Labor Day and International Workers’ Solidarity.
  • May 6th – St. George’s Day, Day of Courage and Bulgarian Army.
  • May 24th – Day of Bulgarian Education and Culture and the Slavic Writing.
  • September 6th – The Unification of Bulgaria.
  • September 22nd – Independence Day of Bulgaria.
  • December 24th, 25th, 26th – Christmas Eve.
  1. Online Store Terms of Service:

Introduction:

Please read the Terms of Service and if you have any questions it is advisable to contact https://macman-pro.com/.

 If you do not agree with some of the terms, then it is not recommended to use the website https://macman-pro.com/

Since May 25th, 2018 a new General Data Protection Regulation has been adopted by the European Union. The regulation aims to ensure the data protection of all natural people, members of the EU and to harmonize the regulations for their processing.

MACMAN PRO EOOD meets all requirements of the new regulation, collecting only personal data needed for the service provision, keeping it responsibly and lawfully.

Definitions:

Please read the definitions of the most commonly used terms in the Terms and Conditions section:

Supplier: An entity, responsible for delivering of goods or services to another person who needs them.

User: A natural or legal person who uses for his own needs the goods or services, offered by the Supplier.

E-shop: A website through which goods are sold over the Internet.

Good: Material good, a product manufactured to meet the needs of the User.

Order: A written confirmation made by the User, containing his desire to purchase certain goods. Contains details about: desired goods, delivery method and selling price.

Sales contract: A written commercial document confirming the sale of certain goods. 

Contact form: A questionnaire that allows the Supplier to obtain personal information about the User.

Website owner information:

Name: MACMAN Pro Ltd.

UIC: 206073936

VAT: BG206073936

Address: Bulgaria, Sevlievo, 9 Mara Gidik Str.

RP: Ivanka Manolova

Supervisors:

(1) Commission for Personal Data Protection

Address: Sofia, prof. Tsvetan Lazarov 2,

tel.: (02) 940 20 46

fax: (02) 940 36 40

Еmаіl: kzld@gоvеrnmеnt.bg, kzld@срdр.bg

Web site: www.срdр.bg

(2) Consumer Protection Commission

Address: Sofia, pl. Slaveykov 4A, floor 3, 4 and 6

tel.: 02 / 980 25 24

fax: 02 / 988 42 18

Hotline: 0700 111 22

Web site: www.kzр.bg

Website features:

The supplier offers users a wide range of products with various variations.

The supplier offers services of various nature, described in details on the website.

The supplier offers support and any kind of assistance regarding the installation and use of the products.

Registration:

No registration is required for shopping on the web site.

The only mandatory condition is to correctly fill out the contact form when confirming your order.

Registration can only make it easier for you to re-order in future, since your data (name, address, phone and email) will be already saved in your customer profile.

Order:

To place your order, please follow the steps listed below:

  • Add the desired product to your cart by clicking the "Buy" button (for products with variations, please select from the drop-down menu the type of product you want to buy)
  • Click on the cart and fill in your personal data: Name, address, email and phone
  • Choose the delivery method (if available): standard (by postal shipment) or express (by courier shipment)
  • Choose the payment method
  • Click the button "PLACE ORDER"
  • If your order is properly registered you will receive an automatically generated email with a response from us

Payment:

The announced prices on the website are in EUR.

Payment methods:

  • Stripe: online card payment
  • PayPal
  • Bank transfer (If you choose this payment method, your order will be processed after receiving the money in our bank account)
  • Cash on delivery (Only for Bulgaria; * PLEASE attach the receipt issued by ECONT and SPEEDY to the invoice. It replaces the receipt, issued by us, according to Article 3 of Ordinance H18 of the NRA for postal money orders (PPP).)

Invoices are being issued for each order. You can receive your by email whenever you want.

Order cancellation:

In case of order cancellation, please contact us before sending the goods / performing the service.

We will refund your money if you have already made the payment.

If the product / service has already been sent / performed, see the section "Complaints and delivery cancellation"

Delivery:

All orders placed, are being processed and shipped within the next business day.

* Example: When an order is placed on Friday, the shipment will be sent on Monday.

Delivery methods within Europe:

  • Delivery via Speedy / Econt for Bulgaria: BGN 4-6; Delivery time: up to 2 working days
  • Standard delivery: by postal shipment; price: according to the country concerned; Delivery time 1-3 weeks
  • Express delivery: via Speedy (partner of DPD group); price: according to the country concerned; Delivery time 4-7 working days

Delivery methods outside Europe:

  • Standard delivery: by postal shipment; EUR 7,99; Delivery time 1-4 weeks

Delivery time outside Bulgaria is indicative. There may be a delay due to the Covid 19 crisis. Makman Pro Ltd. is not responsible for delivery delays, caused by the courier.

If the delivery time takes longer than the above mentioned periods, please first contact the employees at the courier local office in your country, so they will be able to initiate a parcel detection check. If the employees asks you to contact the sender of the goods, who can fill in a "Complaint", please email us at support@macman-pro.com 

For more information on lost shipments, please see the "Complaints and Delivery cancellation" section.

Complaints and Delivery cancellation:

For Bulgaria, the user has the right to refuse to receive his delivery if upon receipt of the goods (the Supplier undertakes to always send the products with the option "Review and test") it does not meet the expectations of the user. The courier service for returning the goods to the supplier is at the user`s expense.

Abroad, the user has the right to refuse to receive his parcel only by prior agreement with the supplier.

In case of an issue / question with the installation, the use and the functionality of the goods received by the user, he should notify the supplier; The supplier undertakes to provide an answer and a solution to the user's problem as soon as possible.

Product replacement should be done once a technical defect of the product is established. Steps to determine the damage:

  • The user returns back the product to the supplier, in the commercial form in which it was received, at address:

Bulgaria, 5400 Sevlievo, Mara Gidik 9

for MACMAN Pro Ltd.

tel.: +359 876 67 72 71

  • Delivery is borne by the user.
  • Once a technical defect has been identified, the supplier undertakes to notify the user as soon as possible:

* If the user, intentionally or not, has damaged the good, he undertakes to pay for its repair and the corresponding delivery in both directions.

* If a factory defect has been found, the supplier is obliged to pay the costs of repair and delivery in both directions.

Replacement of a lost parcel should be done after verification and confirmation by the courier that the good has been actually lost. 

Return of good:

The user, without stating the reason, without paying compensation or penalty, has the legally guaranteed opportunity to return the goods within 14 days from the date of receipt of the goods. Delivery in both directions (receipt and return of the product) is at the expense of the consumer.

After the 14 day period of legal return of the goods, return of the product should be made if the user is not satisfied with the quality or functionality of the purchased goods. In order to get his money back, the consumer should not have violated the integrity of the product, respectively not damaged the product and it should be in the same commercial form in which it was received. Refunds should be made upon receiving the goods by supplier, with a delivery method agreed in advance between the supplier and the user.

General Warranty Terms:

The warranty period of each product is mentioned in its description and it upon receipt of the goods by user. Within this period, the supplier undertakes to carry out a full technical inspection of the product, to identify and repair the product and to return the product to the user as soon as possible. *

Complaints for damages are filed during the warranty period to the MAINTENANCE CENTER at:

  • e-mail: support@macman-pro.com

or

  • tel.: +359 876 67 72 71

* The warranty cannot be respected if:

  • Transport, storage and exploitation conditions are not met
  • There is an established harmful effect on the product by the user – whether mechanical, chemical or other; foreign objects and fluids found in the product; damage as a result of natural disasters;
  • Attempts are made to repair the damage by unauthorized people
  • The product has not been used for its intended purpose

Consumer rights, obligations and responsibilities:

-The user has the right to review and to order the goods, announced at the online store www.macman-pro.com
-The user has the right to be informed about the status of his order.
-The user is obliged to pay the price of its order based on the method, announced at www.macman-pro.com
-Every user, regardless of whether he is a customer of the supplier, is obliged when using the services:

  • not to violate and to respects the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and the laws of the Republic of Bulgaria and the recognized international acts;
  • not to harm the good name of another and not to call for a violent change of the constitutional order, a crime, violence against the person or incitement to racial, national, ethnic or religious hatred;
  • not to infringe another’s property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
  • to observe the Bulgarian legislation, the applicable foreign laws, the rules of morals and good manners and the Internet ethics when using the services provided by www.macman-pro.com
  • to notify the supplier immediately for each case of committed or discovered violation when using the provided services;
  • not to download, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ( „Trojan horses“), computer codes, or materials designed to interrupt, impede, disrupt, or restrict the normal functioning of computer hardware or software or telecommunications equipment or for the purpose of unauthorized intrusion into or access to foreign resources or software;
  • not to perform malicious actions;
  • to indemnify the supplier and all third parties for all damages and lost profits, including any costs and paid attorney's fees, incurred as a result of claims from and / or paid compensations to third parties in connection with websites, hyperlinks, materials or information that the User has used, posted on the server, sent, distributed, made available to third parties or made available through macman-pro.com in violation of the law, these Terms and Conditions, Good Morals or Internet ethics;

-The user undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address; to pay the price of the goods, to pay the delivery costs when it is not free and to provide access and opportunity to receive the goods. 

Rights and obligations of the e-shop owner:

-The supplier does not have the obligation and the objective ability to control the way how the user uses the provided products / services.
-The supplier has the right, but not the obligation, to store materials and information located on the server of www.macman-pro.com
-The supplier has the right at any time, without notifying the User / customer, when the latter uses the services in violation of these terms, as well as at the discretion of the supplier, to terminate, suspend or change the services provided in connection with the use of the site. The supplier shall not be liable to users and third parties for damages and lost profits resulting from the termination, suspension, modification or restriction of services, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of messages, materials or information transmitted, used, , saved or made available through www.macman-pro.com
-After payment receiving, the supplier undertakes to transfer to the consumer / customer the ownership of the goods ordered for purchase, to deliver the goods ordered for purchase on time, to check for technical condition each item before being sent;
-The supplier has the right to collect and use information related to its Users / clients, regardless of whether they are registered or not.

-The information in the previous point can be used by the supplier, in exception with an explicit disagreement of the User, sent to the following e-mail address: office@macman-pro.com The supplier only collects and uses the information to improve the services offered. All purposes for which the supplier will use the information in accordance with Bulgarian law, applicable international instruments and good manners.
-The supplier is not responsible for non-fulfillment of its obligations under this contract in the event of circumstances that the supplier did not foresee and was not obliged to foresee – incl., cases of accidental events, problems in the global Internet and in the provision of services beyond the control of the supplier.  
-The supplier has the right to install cookies on users’ computers. Cookies are text files that are saved by the Website on the User’s hard drive and allow recovery of information about the User, identifying and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and saves others.

Intellectual property rights. Restrictions on use:

The texts, images, logos, photos, illustrations, graphics and videos contained in the website belong to the owner of the e-shop. And he has his intellectual property rights over them.

The user may use this information only for personal, non-commercial purposes. The use of the information available on the website for commercial purposes, in any form, is strictly prohibited.

Disputes settlement:

In case of a dispute that cannot be resolved together with the online store, you can use the site:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=BG.

Links to third-party sites:

All third-party sites that can be accessed through the supplier’s e-shop are independent and the supplier does not take any liability for damages and losses incurred to users as a result of the use of these sites. Also, the owner of the online store is not responsible for the content of these websites of third parties, including the presence of viruses and other harmful components in the same.

Final provisions:

All products on the page are subject to update.

The information on the page can be changed at any time. The changes do not have to be announced officially on the page.